Second opinions: Is there a tactful way to handle them?

I gently refuse to give opinion if someone asks my ‘quick feedback’ based on just a single report or a single symptom. And give them the option of a detailed assessment.

If they’re family or a close friend, I try getting the whole picture over phone call, and for this they have to wait till I’m free.

For anyone else, they have to call the appointment number and follow the process. If they feel my advice would be valuable enough to justify the fee and the wait, they follow the process. If they don’t, they stop asking me random questions, and keep looking for some other willing soul.

After the consultation, it’s easy if my Assessment agrees with that of the other doctor. But if there’s conflict, there’s no easy way out of it..

Continue reading Second opinions: Is there a tactful way to handle them?

The Art of Communication and Counseling for Ethical Practice of Medical Science

Most doctors in India practice ethically. However, it’s a growing fear among patients that most doctors practice unethically! There is, at present a huge Trust Deficit in the minds of patients when they visit our OPDs and Hospitals.

The Art of Communication and Counselling can help us bridge this Trust Deficit. Continue reading The Art of Communication and Counseling for Ethical Practice of Medical Science